Network/System Administrator

Job Description

Do you feel things move too slowly? Are you looking for opportunities to be the one to solve technical puzzles? Do you appreciate processes and procedures?

If you’re looking to expand your skills and take your IT career to the next level in an environment brimming with opportunity, access to ongoing training & development, and you are process- and procedure-driven to do things the right way…. read on.

We’re looking for a talented, motivated and driven Problem-Solving Machine in the human form of a Network/Systems Administrator to join our team, helping us deliver world-class service to our diverse client base, powered by cutting-edge technology you can get excited about. Apply only if you know how to see the trends and understand the issues to build processes and procedures to get it done right the first time. We want people who look at a job and ask, how can I make it better? And then rise to the challenge when given the chance to do so. We like to say we take the hard right over the easy wrong because that is how effective IT is really done.

This position is for our office located in Tempe, AZ and serves clients in Arizona, Georgia, northern California, and nationwide.

We want candidates who:

Like independent responsibility without micro-management.
Thrive on complex projects and interesting solutions.
Are eager to participate in friendly team competitions for certifications and to win prizes.
Want the opportunity to analyze the data and bring forward the solution.
Seek to improve their skillset with an eye on future leadership opportunities.
Like a fast-paced environment where you can really dig into analysis and problem solving.
Already have a proven track record in IT, preferably as a Managed Service Provider.

What will you do?

Be a subject matter expert providing mentorship for level 1 staff.
Learn a variety of management systems and suggest improvements to processes.
Ongoing training for Systems administration, automation, and cybersecurity.
Handle escalated issues and see them through to resolution.
Resolve Firewall/Switch/Wireless Issues.
Resolve Windows Server and Office 365 related issues.
Handle escalated Windows or Mac workstation issues.
Maintain an accurate account of time spent on client tickets through detailed ticket notes using our ConnectWise Manage ticketing system.
Create Standard Operating Procedures, network drawings, and maintain current client documentation within our documentation system IT Glue.
Primarily work from the office while traveling onsite within Phoenix metro area as required. Any travel outside of the Atlanta metro area will be pre–planned and scheduled accordingly.
Work with the goal of ensuring smooth operation of the network infrastructure to provide maximum performance and availability for our clients’ users.
Perform on-call duties per Snap Tech after-hours policy.

Qualifications and Skill Requirements:

College diploma or university degree in the field of computer science, information sciences, or related field and/or 5 years equivalent work experience.
Microsoft MCSA, MCSE, or MCITP certifications desired.
CCNA certification desired.
Annual renewal/updating of technical certifications where updates are available.
Exceptional knowledge of computer hardware, including Lenovo and HP.
Experience with desktop and server operating systems, including all Microsoft solutions.
Extensive application support experience with ConnectWise and/or Automate a plus (or similar PSA and RMM tools).
Proven track record of developing and providing Service Level Agreements and service department deliverables.
Strong understanding of the organization’s goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on listening and questioning with purpose.
Strong documentation skills.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment as it relates to cybersecurity.
Exceptional customer service orientation.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
Lifting and transporting of moderately heavy objects, such as computers, servers, UPS, and peripherals.
Valid Driver’s license and reliable method of transportation.

Benefits include:

Group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT:

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast—at a rate of 15 percent year over year. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that passion to our clients as their trusted IT partner.