IT Support Engineer
Job Description
We are looking for a skilled IT Support Engineer to assist with infrastructure software & infrastructure hardware design and implementation from an integration perspective, as well as support in the identification and resolution of IT issues. You will own the appropriate security analysis, cyber security defenses and countermeasures at each phase of the physical and virtual infrastructure.
Responsibilities
Implement, test and support Active Directory and supporting IT systems
Support Azure, AWS and Linux based cloud servers
Perform on-going security testing audit reviews to improve systems security
Troubleshoot and debug issues that arise from patch deployments either hardware or software
Provide documentation for new software & infrastructure solutions to help mitigate security vulnerabilities
Contribute to all levels of the architecture including infrastructure & software stacks
Maintain technical documentation & produce documentation for audits
Consult team members on secure practices and training
Develop a familiarity with new tools and best practices
Work to maintain organizations HIPAA Compliance & Achieve annual HITRUST Certification levels
Manage SIEM systems – Splunk, syslogng
Manage Palo Alto Firewall systems
Manage PureStorage Storage Appliances
Manage Active Directory with Azure connectors
Manage Microsoft365 deployments
Skills
Proven work experience as an Systems Administrator
Detailed technical knowledge of techniques, standards and state-of-the art capabilities of Enterprise IT infrastructure systems
Adequate knowledge of web related technologies (Web applications, Web Services and Service Oriented Architectures) and of network/web related protocols
Interest in all aspects of cyber security research and development from a hardware and software perspective.
Ability to communicate with end users and troubleshoot complex problems while managing expectations
Detailed documentation style & ability to present to others.
Degree in Computer Science or related field desired
Certifications are a plus
Several years of real world experience supporting IT infrastructures
