Regional Director of Operations

Job Description

Are you a visionary leader with a knack for enhancing operations and building strong relationships? We’re seeking an experienced and dynamic Director of Operations to drive excellence within our national advanced wound care mobile company. This role is pivotal in overseeing back-office operations, ensuring compliance, and fostering relationships with community partners and independent contractors. If you’re ready to make a significant impact through strategic thinking and exceptional leadership, we want to hear from you!

Why You’ll Love Working With Us:

We offer a comprehensive benefits package that supports your health, career, and work-life balance:

Medical Coverage: Enjoy comprehensive health benefits through BCBS.
Dental and Vision: Keep your smile bright and your vision sharp with BEAM coverage.
Paid Time Off: Benefit from 2 weeks of paid time off to recharge and relax.
Paid Sick Leave: 3 days of paid sick leave for those unexpected moments.
401(k): Plan for your future with up to 3.5% employer contribution and a 2-year vesting period.
Tuition Reimbursement: Support for your ongoing education and professional development.

Key Responsibilities:

Day-to-Day Management: Lead and support the patient care coordinator team, ensuring operational efficiency and effective problem-solving.
Regulatory Compliance: Stay informed about LCD guidelines and payer coverage requirements to ensure compliance with all relevant regulations.
Relationship Management: Build and maintain strong relationships with community partners and independent contractors.
Conflict Resolution: Address and resolve conflicts involving patients, referral sources, and community partners, particularly those impacting operations.
Performance Metrics: Ensure the back office team meets all key performance indicators (KPIs) and maintain high performance standards.
Performance Management: Oversee performance management and corrective action processes in collaboration with department leads.
Coaching and Training: Conduct one-on-one coaching and training sessions to enhance staff performance and quality metrics.
Quality Improvement: Review quality assurance results and develop improvement plans to enhance team performance.
Team Support: Manage PTO requests and other team needs to ensure smooth operations.
Training Development: Create and maintain training materials, and facilitate training for both new and existing team members.
Recruitment: Lead the interviewing and hiring process in partnership with the HR department and department leads.
Communication Management: Oversee communication platforms and daily operational activities.
Team Leadership: Mentor and coach team members, fostering a positive work environment and promoting professional growth.
Issue Escalation: Appropriately escalate challenging issues as needed to ensure resolution.
Workflow Development: Develop and manage daily workflow processes and non-clinical policies.
HIPAA Compliance: Adhere to HIPAA/PHI guidelines in all tasks.
Department Liaison: Serve as a liaison for communication across departments, ensuring efficiency and coordination.
Budget Management: Collaborate with the Finance Department to develop and manage operational budgets, ensuring cost-effectiveness.
Strategic Planning: Contribute to strategic planning efforts to support organizational growth and operational efficiency.
Customer Service Excellence: Maintain high standards of customer service across all touchpoints.
Work Environment: Create a positive and collaborative work environment that supports teamwork and professional development.

Qualifications:

Education: Master’s degree in Business Administration, Healthcare Management, or a related field preferred.
Experience: Minimum of 7-10 years of experience in healthcare operations management required.
Leadership Skills: Proven ability to lead and manage teams effectively.
Problem-Solving: Excellent skills in problem-solving and conflict resolution.
Training Programs: Ability to develop and implement effective training programs.
Performance Management: Experience in performance management and quality improvement.
Communication: Strong communication and interpersonal skills.
Confidentiality: Commitment to maintaining confidentiality and adhering to HIPAA/PHI guidelines.
Compliance Knowledge: In-depth knowledge of payer coverage guidelines, LCDs, and healthcare laws, including HIPAA, OSHA, and CMS guidelines.
Operational Efficiency: Experience in managing patient eligibility verification, authorization processes, and credentialing preferred.
Billing Knowledge: Basic understanding of healthcare billing processes and revenue cycle management is preferred.
Healthcare Experience: Prior experience in a national healthcare practice or organization preferred.

Equal Opportunity Statement

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.