Guest Experience Manager

Job Description

We’re currently looking for an experienced Guest Service Agent to work as part of our customer service team. The ideal candidate is a detail-oriented professional who can think quickly and handle challenging situations with poise and confidence. The successful candidate will demonstrate exemplary customer service skills and a passion for assisting clients.

Responsibilities:

Listen to and comprehend guest requests and problems to discover and resolve guests’ concerns.
Interact with guests in a professional and courteous manner.
Fully understand hotel policies and procedures.
Answer guest questions to resolve their issues.
Work as a team member with other associates.