IT Help Desk Technician

Job Description

The Help Desk Technician maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.

Core Responsibilities

Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations.
Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools.
Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices.
Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices.
Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems.
Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution.
Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested.
Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support.
Report and escalate unresolved high priority issues with no delay.
Train staff members for using PC and mobile hardware and applications.
Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology.

Requirements

Associate’s Degree in a related field or equivalent year for year related professional experience.
Three years progressive experience in Information Technology or related field.
Three years customer service experience.
Proven analytical and problem-solving skills.
Availability for business critical issues outside of regular hours.
Extensive technical knowledge of modern hardware and standards.
Extensive technical knowledge of telecommunications protocols and configurations.
Extensive technical knowledge of Windows operating systems and services.
Capable of lifting computer equipment and peripherals up to 50 pounds.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Strong interpersonal skills including ability to present ideas in user-friendly language.
Ability to effectively research technology standards and issues as required.
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

This position supports our customer service centers in Tampa and Lake Mary.

Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc… and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment.

Monday – Friday, Daytime hours

This position is located on-site at either of our two facilities, HQ in Tampa, FL or our Lake Mary, FL office.

Please note: this position is in office, ON-SITE.

Welcome. Our Staff Is Ready To Serve.

A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world.

ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.

We look forward to welcoming you into our ProCare “family”. Discover how it feels to work with
Quality Service From The Professionals Who Care.

Our corporate culture is built on these values:
RESPECT FOR THE INDIVIDUAL
SERVICE TO THE CUSTOMER
COMMITMENT TO EXCELLENCE

Over 15 years and growing strong.

ProCare is the largest privately held Worker’s Compensation transportation and language services provider. We provide customer service within the Worker’s Compensation industry to arrange for transportation and provide language support to injured workers and the companies supporting their claims.

We are looking for energetic smiling faces to work in a cooperative, friendly work environment. ProCare is a growing company and offers a cooperative, friendly work environment, comprehensive benefits package to meet each individual employee’s needs, including medical, dental, vision, life/disability options, general health and wellness, traditional and Roth 401(k) options, paid time off, paid holidays and more.

Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc… and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment.