IT Operations Manager

Job Description

The Manager IT position purpose is to manage primarily one IT function. Responsible for development and management of their respective department budget. Acts as coach and mentor to direct reports; performs performance reviews

How you belong matters here.

We value our employees’ differences and find strength in the diversity of our team and community.
At Presbyterian, it’s not just what we do that matters. It’s how we do it – and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Job is based Remote Rev Hugh Cooper Admin Center
Work hours: 24×7 On-Call; Primarily Weekday Schedule Monday-Friday with Evening & Weekend implementation & patching activities

Benefits:

We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Remote:

Open to remote applicants in the United States, except for the following states: Wyoming, North Dakota, and Ohio

Preferred Candidate will have:

Three or more years of management experience directly managing/supervising 24×7 IT operations, infrastructure, system administrators, and DBAs
Experience ensuring high-availability and operational stability for Enterprise systems
Experience supporting, tuning, & configuring Oracle, SQL Server, Linux, and Windows servers
Experience managing multiple incidents & requests within ServiceNow and Jira
Experience managing vendor relationships and vendor resources

Qualifications:

High School and five to eight years combined experience in management of IT or equivalent experience. Bachelor s Degree preferred with 2-3 years of experience in management of IT or equivalent experience.

Responsibilities:

Leads a 24×7 IT operations staff to ensure applications & services are highly available, consistently responsive, and operationally stable.
Deployment & installation of software & patches in Production as well as lower environments.
Server & database tuning, optimization, maintenance, & rightsizing.
Monitoring and alerts for servers, databases, applications, batch jobs, & Cloud SaaS including development of healthcheck Bots.
Researching and swiftly resolving issues, incidents, & service requests in collaboration with Development teams.

Benefits:

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian’s Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers’ markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees – including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.